WHAT IS THE DIFFERENCE IN THE WINE GUILD VERSUS THE MAILING LIST?
Our Mailing List is our online allocation program which allows you to purchase the wines that you may be interested in. We send out emails to announce the opening of each seasonal and annual allocation. You then have a few weeks to purchase the released wine or wines that have an allocation limit. There is no standardized benefit while on the Mailing List but there are discounts associated with each allocation release.
WHY WAS MY MEMBERSHIP CANCELLED?
We retire Wine Guild memberships when the credit card on file is not renewed with us. We send out two emails to secure a new one, then follow up with a call. If we don’t hear back by the end of the Guild Season our policy is to cede the seat to someone on our waiting list.
WHY DO THE WINES OFTEN SELL OUT DURING THE ALLOCATION PERIODS?
The allocation program allows members of our Mailing List to purchase wines during the allocation period. The allocation period simply provides a maximum amount of each wine or wines to prevent us from selling out immediately. The wines are sold on a first-come, first served basis through the allocation program; many of our wines do sell out during the allocation period due to limited production numbers.
DO YOU HAVE A LIBRARY PROGRAM FOR PAST VINTAGES?
We currently do not offer a library selection.
ARE THERE ANY STATES THAT YOU DO NOT SHIP TO?
We are currently unable to ship to Kentucky, Mississippi, North Dakota, Utah and Vermont.
CAN YOU SHIP OUTSIE OF THE UNITED STATES?
We are currently unable to ship out of the United States.
WHAT IS YOUR RETURNS AND REFUNDS POLICY?
We are UNABLE to accept a return of wine that was damaged due to heat and or adverse weather conditions during the shipping process.
We do NOT refund orders that were processed and shipped in error due to the customer; this includes an improper shipping address or mis-chosen quantity.
We are more than willing to assist with a refund or replacement for orders that were damaged or broken during transit.
We provide replacements for any wine that has perceived TCA damage (corked). We ask that you contact us immediately and we will replace the bottle or bottles with the most current vintage.
We CANNOT guarantee an exact vintage replacement due to many of our wines being produced in smaller quantities and or being sold-out. Once again, we will replace a bottle or bottles with the most current vintage.
WHERE CAN I FIND WINE IN MY LOCAL AREA OR STATE?
Here is a list of our distribution partners across the US.
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
Time in transit is dependent on your location with respect to California. Orders going to the East Coast can expect up to 5 business days of transit time after the order has left the warehouse and states closer to California can expect shorter transit times of 2-4 business days. Shipments typically leave the warehouse each Monday of every week except for major holidays. You will receive a shipping notification along with tracking information from the specific carrier as soon as the shipment leaves the warehouse.
HOW MUCH DOES SHIPPING COST?
Shipping costs are calculated in the checkout process and vary depending on the quantity of wines being shipped, the destination, and the type of shipping option chosen. Our shipping structure is set up to always provide you the best value. We default to FedEx Ground for all orders. You may however choose your desired carrier and level of service during the checkout process. *We do NOT provide free shipping and or express shipping at discounted rates.
DO YOU OFFER EXPRESS OR SPECIAL REQUESTS FOR SHIPPING?
You can certainly choose a more expedited service outside of our FedEx Ground option for a higher shipping rate. For any special requests, we kindly ask that you contact us before ordering and we will do our best to honor your requests, please call us at 707-942-9100.
WHAT UPDATES CAN I EXPECT ONCE MY ORDER IS PLACED?
You can expect to receive an order confirmation via email once the order is processed. You will then receive a tracking number from the specific carrier (FedEx or UPS) via email with updates on the shipment. You should NEVER expect the carrier to personally reach out via email or phone with updates, contrary to belief, the drivers do not ever call or email before a delivery to confirm dates or addresses.
DOES EVERY ORDER NEED TO HAVE A SIGNATURE FOR DELIVERY?
YES. Each order of wine REQUIRES an Adult Signature from someone over the age of 21 for the package to be successfully delivered.
WHAT IF I WILL NOT BE HOME TO SIGN FOR MY PACKAGE?
We highly recommend that people choose their place of work and business or a carrier holding facility such as FedEx and UPS Stores as their primary shipping address.
CAN I SHIP TO MY WORK ADDRESS?
YES. We highly recommend this option as to ensure an Adult Signature and successful deliveries during working business hours.
I MISSED MY PACKAGE DELIVERY, NOW WHAT?
You will receive a tracking notice from the carrier once the order has been shipped. The carrier will make up to 3 delivery attempts before they return the package to the sender. We highly recommend you contact us right away if you have received a “Missed-Delivery Attempt.”
CAN I CHANGE THE SHIPPING ADDRESS?
If you have an account with us, you can change your primary shipping address in your account settings at any time. If you’ve already placed an order, you will need to contact us immediately as to assist in a REDIRECT to another address. *We cannot change the shipping address to another state once the order has shipped.
I SENT MY WINE TO THE WRONG ADDRESS, NOW WHAT?
Please give us a call right away at 707-942-9100 and we will assist in changing the primary shipping address and or help with a REDIRECT of the package if it has already shipped. FedEx and UPS deliveries can only be made to the address on the package, they will not deliver to neighbors and or other local businesses.
CAN YOU HOLD MY ORDER?
We can only hold completed orders for up to two months that have a specific hard date for shipping. We do not offer any “Will-Call” programs on property due to our limited size. If you place an online order, you must choose a specific shipping date at the time of check-out.
I’M WORRIED IT IS TOO HOT TO SHIP; DO I HAVE OPTIONS?
We offer complimentary cold-pack shipping during the warmer months. You can choose to add one ice-pack per six bottles when placing an order online. You can also choose to expedite the order with 2-Day shipping with either FedEx or UPS at a higher shipping rate. *We do NOT refund orders due to heat damage that occurs during the shipping process due to adverse weather conditions or delays.
MY WINE GUILD ORDER WENT TO THE WRONG ADDRESS?
We recommend updating your account as often as possible. Avoid additional fees and charges by keeping your account updated online. Orders that are shipped to the wrong address or returned will cost additional shipping and processing fees. Our carriers charge us for every RETURN-TO-SENDER and REDIRECT for each package and we pass on these fees.
MY WINE WAS DAMAGED OR LOST IN TRANSIT, NOW WHAT?
We recommend that you call us immediately at 707-942-9100 if you have not received your order within the allotted shipping timeframe or if the package appears damaged upon arrival.