What is the Wine Guild?
wine guild—noun: a group of diverse individuals that occupy a niche within the Venge community of wine enthusiasts, characterized as enjoying the exploitation of scarce wine resources. More information on our Guild is available here.
What will I be receiving in my Wine Guild shipment?
Please refer to our schedule.
Can I pick up my Wine Guild shipment?
We do not offer a will-call program at the winery due to space constraints.
How can I join the Guild?
What is the difference between the Wine Guild and the Mailing List?
The Mailing List is our allocation program, which allows you to purchase the wines you’re interested in, on your own schedule. You’ll receive an email when the allocation season opens up, and you have a set number of weeks to make your purchase. We enjoy offering deals and discounts, although there is no standardized benefit while on the Mailing List.
Why was my membership cancelled?
We retire Guild memberships when the credit card on file is not renewed with us. We send out two emails to secure a new one, then follow up with a call. If we don’t hear back by the end of the Guild Season our policy is to cede the seat to someone on our waiting list.
How do I “pause” my Guild membership?
We are unable to place memberships on hold; we’re happy to drop you down to a lower tier of the Wine Guild, temporarily or permanently, or switch your account to the Mailing List. We are unable to offer refunds on refused shipments.
Why do the wines sell out if there is an allocation system?
The allocation system allows members of our Mailing List to purchase wines while they are still available. The allocation simply provides a maximum amount of each wine to prevent us from selling out immediately. The wines are sold on a first-come, first served basis; many of our wines sell out during the allocation period.
Do you have a library program?
We currently do not offer a library selection.
I’m worried it is too hot; what are my shipping options?
We offer complimentary cold-pack shipping during the warm season. Simply add one cold-pack per six bottles when adding wines to your online shopping cart. We also offer 2-Day and Overnight shipping options, available on our website. Finally, you can place an order with a future ship date in the fall, when temperatures have dropped.
Do your best to utilize these three options. We do not refund orders due to heat damage.
I accidentally sent my wine to the wrong address; what do I do?
Simply give us a call at (707) 942-9100 and we will process the address change. FedEx and UPS drivers are only permitted to deliver to the address listed on the shipping label, and will not attempt delivery to a neighbor.
Are there states that you don’t ship to?
We are currently unable to ship to Utah, North Dakota, Mississippi, and Kenutcky.
Can you ship wine out of the country?
We are currently unable to ship out of the United States.
Do you ever offer free shipping?
Our shipping structure is set up to always provide the best value to our clients, so we do not provide free shipping. We often have case-discounts or other incentives for members of our Wine Guild and Mailing List.
What if I have a special request for shipping?
Please give us a call at (707) 942-9100 prior to making your purchase and we will do our best to honor your request.
How do I add a credit card or change my shipping address?
Login to view your account, then click “edit credit card” or “address book” on the top bar. You can also call us at (707) 942-9100 to make changes to your account over the phone.
Can I pick up my web purchase during my tasting?
We do not offer a will-call program, due to our limited space. We recommend you contact us for an appointment. We can schedule a purchase with or without a tasting.
What is your returns and refunds policy?
We are happy to provide a replacement for any wine that has arrived damaged, including TCA taint (a “corked” bottle). We ask that you return the unfinished portion of the original bottle. Simply call us at (707) 942-9100 or email us and we will set it up.
We are unable to accept return of wine that was damaged due to adverse weather conditions, or wine that was ordered in error.
Where can I find your wine in my state?
Here is a list of our distribution partners across the US.